From October 2020 to March 2021, I helped shape a crucial component of Moveworks' core platform by serving as the Product Design Lead for a pioneering corporate communications platform. This platform revolutionized internal corporate communication by empowering IT and HR stakeholders to send custom, actionable messages directly via Moveworks' AI enhanced chatbot, effectively replacing the clutter of traditional corporate emails.
As a true zero-to-one product, it required an extensive mix of user research, stakeholder interviews, data analysis, and intuitive design to shape and launch the MVP to our three lighthouse partners. I played a pivotal role in this process, leading the design and research efforts in close collaboration with a Product Manager and Engineering Lead.
More than just a designer, I acted as a product leader, onboarding over 20 customers and harnessing their feedback, usage data, and employee responses to continually refine our product. Furthermore, I had the opportunity to lay the groundwork for Moveworks' initial web design system, a foundation that continues to influence the visual language of Moveworks' web tools.